Shipping policy

At Rustic Motifs we are committed to providing excellent customer service. 

Rustic Motifs will aim to dispatch all orders received before 10am on the same day, any orders placed after this will be despatched the next day.

Proof of Delivery

Our standard practise is that all our deliveries will require a signature as proof of delivery. Should you wish someone to sign for a delivery other than the addressee this signature will deem as proof of delivery. 

Rustic Motifs cannot accept responsibility once goods are signed for. 

Your delivery can be left in a designated place without a signature however unfortunately we cannot accept responsibility for lost items once the courier has logged the delivery as delivered. 

Export

We can export orders across the globe. Europe orders typically take 3 days at a cost of $50.00. USA and Canada $150. Please contact us for information regarding delivery to your country.

Returns and Refunds 

Not happy? 

Here at Rustic Motifs we aim to meet your expectations by offering you the perfect product at affordable prices along with speedy delivery.  However, should you not be 100% happy with your order we are happy for you to return it. Just simply Contact us  and ensure its sent back to us within 14 days of receiving the order.  

All returns must be returned to us in original packaging and unused within 14 days from original dispatch. Returns should be logged with Recorded or Tracked deliveries to avoid loss as Rustic Motifs cannot be held responsible during return transit. Please note a full refund will be issued within 30 days minus the original postage. Note a $3 admin charge will be administered. 

Our returns policy excludes personalised/ printed or special orders.

Your statuary rights are un-effected if returning faulty or incorrect orders.