Delivery & Returns

At Rustic Motifs we are committed to providing excellent customer service.

Rustic Motifs will aim to dispatch all orders received before 10am on the same day. Any orders placed after this will be dispatched the next business day. Please note that we do not ship orders on Friday, Saturday, or Sunday.

Proof of Delivery

Our standard practice is that all deliveries will require a signature as proof of delivery. Should you wish someone else to sign for a delivery on your behalf, this signature will be deemed as proof of delivery.

Rustic Motifs cannot accept responsibility once goods are signed for upon receipt.

Your delivery may be left in a designated place without a signature if requested. However, please note we cannot accept responsibility for lost items once the courier has marked the package as delivered.

Export

We can export orders worldwide. Typical delivery times and costs are as follows: Europe – 3 business days at a cost of $65.00; USA & Canada – $150.00. Please contact us for specific delivery rates to your country.

Returns and Refunds

Not satisfied?

Here at Rustic Motifs, we strive to meet your expectations by offering you quality products at affordable prices, along with fast delivery. However, if you are not completely happy with your order, you may return it. Simply contact us and ensure the item is sent back to us within 14 days of receiving the order.

All returns must be in their original packaging and unused, and returned within 14 days from the original dispatch date. Returns should be sent using Recorded or Tracked shipping services to avoid loss, as Rustic Motifs cannot be held responsible for items lost during return transit. A full refund will be issued within 30 days, minus the original shipping cost. Please note a $3.00 administration fee will be applied.

Our returns policy excludes personalized, printed, or special orders.

Your statutory rights are unaffected if returning faulty or incorrect items.